Shipping Info
The vast majority of our products are shipped from Canada via Canada Post LetterMail. Some are shipped from the United States. You will see a 🇨🇦or 🇺🇸icon denoting where the item is shipped from. We generally do not send automated shipping notifications.
Shipping from Canada
All items from Canada will be sent out in 3 business days or less. If your order contains fewer than 3 items from Canada, it will arrive via LetterMail and sent without a tracking number to keep your costs low. If you order 3 or more items, it will have a tracking number. All items sent from Canada to Canada should arrive within 2 - 5 days from shipping. All items sent from Canada to the United States should arrive in 4 - 6 days from shipping. Please note due to COVID-19, Canada Post and USPS are both experiencing unprecedented shipping delays, which means significantly longer shipping times than the above.
Shipping from the United States
All items from USA will be sent out in 2 - 4 business days. All items sent from USA to Canada should arrive within 4 - 8 days from shipping and will not have a tracking number. All items sent from USA to USA should arrive in 2 - 3 days from shipping and will have a USPS tracking number. Please note due to COVID-19, Canada Post and USPS are both experiencing unprecedented shipping delays, which means significantly longer shipping times than the above.
Please note if you are ordering an item from a different country than the shipping address, the shipment may be subject to additional duty or taxes.
Holiday Shipping Guarantee
Looking for some sweet hippo swag for the holidays? This is our busiest time of year, so please be aware of the following order deadlines for guaranteed arrival in time for Christmas. Each item on our site clearly indicates where it ships from. Here are the deadlines:
From Canada to Canada: December 1
From Canada to USA: December 1
From USA to Canada: December 1
From USA to USA: December 1
Our guarantee: If you order by the appropriate deadline above, and your order does not arrive by Christmas, we will send you a one-time use 50% off coupon code. The deadline to let us know about a Christmas order that didn't arrive is January 5th.
